FAQs

WHAT IS THE PROCESS FOR PLACING AN ORDER?

Select your preferred style on the product page, click the "Add To Cart" button and complete the simple steps to finalize your transaction.

We'll arrange your purchase and notify you when it arrives!

 

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Please kindly note your order will be processed for stocking, packing, and shipping to the address that you provide to us. We shall commit about delivery time to you as the table below:

Vietnam:
   - Commitment Handling time: 1-3 business days
   - Commitment delivery time: 5-10 business days

United States:
   - Commitment Handling time: 1-3 business days
   - Commitment delivery time: 14-21 business days

 

HOW MUCH DO I PAY FOR SHIPPING?

If you are living in Vietnam and in the US, we are offering free shipping for all existing and new orders if you are shipping an item over $120. For orders under $120, the shipping fee is $6.95.

 

MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-3 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

 

I NEED HELP WITH A LATE ORDER

If for whatever reason your goods don't arrive within 10 business days in Vietnam or within 21 business days in the USA, you will be refunded in full for that item. This is our promise to you! If there's a missing order, please let us know via support@huntingaholic.co. We'll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.

 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

Networks we accept include:

We also accept PayPal-the most popular online payment method worldwide.

 

WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

 

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Do you have any issues, questions, or recommendations? Please do not hesitate to contact us if you have any questions. We appreciate hearing from our customers.

 

VN Office: 37 Tran Hung Dao Street, Nguyen Trai Ward, Ha Dong District, Hanoi, Hanoi 100000, Vietnam

VN Phone: +84 98 128 10 95

Email: support@huntingaholic.co